Privacy policy
You upload a photo of your dog or cat to us. Your home is often in the background. This page says exactly what happens to that photo, who sees it, and how long we keep it.
Who is responsible
Wiener Studios, company registration number 20061216-xxxx, Kaprifolgatan 9, Sweden. Email Info@wienerstudios.com.
We are the data controller for everything described here.
What we collect
The photo you upload. Up to three pictures of your animal. The image is shrunk in your browser before it is sent, so a smaller version than your original leaves your computer.
Your pet's name, when the poster has the name printed on it.
Your order. Name, delivery address, email address and what you bought. You give these to Shopify at checkout, not to us directly.
Nothing about your card. It goes straight to Shopify and their payment provider. We never see the number.
Your IP address is kept briefly, only to count how many posters are being made per hour. Every poster costs us money to make, and without that limit anyone could empty the till.
No cookies, no analytics, no tracking on wienerstudios.com. We do not know which pages you looked at. Shopify's checkout sets its own cookies, which a purchase needs to work — those are described in Shopify's own policy.
Why we are allowed to
To make the poster you ordered. In legal terms, the processing is necessary to perform our contract with you (GDPR article 6(1)(b)).
The IP counter rests on our legitimate interest in not being drained (article 6(1)(f)).
Who sees your photo
Four companies are involved. None of them may use the image for anything other than what is described here.
OpenAI (USA) makes the poster. Your photo is sent there with the instructions for the style you chose. OpenAI does not use data sent through their API to train their models, and keeps it for at most 30 days to detect misuse.
Shopify (Canada) runs the checkout and the order, and stores a copy of your finished poster. The copy is what makes the poster printable even if our server restarts.
The copy sits at a long, random address that nobody can guess. It is not password protected — anyone with the link can open the image. We never hand it out, but you should know that is how it works.
Clarity AI enlarges the poster to print resolution. This happens only after you have ordered — a poster that was only previewed is never sent there. [Check Clarity's terms before publishing and write what they say about storage here.]
Gelato prints and ships. They receive the print file and your delivery address, nothing else.
Some of them are outside the EU. The transfer rests on the European Commission's standard contractual clauses.
We never sell your photo, never publish it and never use it in marketing. If we ever want to show a customer's poster, we ask first, and you can say no without it affecting anything.
How long we keep it
Preview with no order 3 months Photo and poster after an order 12 months after delivery Order records (accounting) 7 years The IP counter 24 hours
The twelve months are for your sake: if the poster is damaged in transit, if you are not happy with it, or if you want the same poster in another size — the file is still there and you do not have to start over.
Seven years for order records is not our choice. Swedish accounting law requires it.
What you can ask for
You have the right to know what we hold about you, to have it corrected, to have it erased, to receive it in a readable form, and to object to the processing.
If you want your photo deleted before the twelve months are up, email us and we will do it. If you have ordered, we keep the order records, because accounting law requires it, but the images go.
Email Info@wienerstudios.com. You will hear back within a month, usually the same week.
If you think we have handled this badly, you can contact the Swedish Authority for Privacy Protection, Integritetsskyddsmyndigheten (IMY), imy.se.