Returns and refunds
Every Wiener Studios poster is made after you order it, with your own pet in the artwork. That makes it unique — and it changes which rules apply. Here is exactly what happens if something goes wrong.
There is no right of withdrawal
Your poster is made to your specifications and carries a clear personal character through your pet. Goods like that are exempt from the right of withdrawal under the Swedish Distance Contracts Act (distansavtalslagen, chapter 2, section 11, point 3).
So once the poster has gone into production, you cannot cancel the way you could with something off a shelf.
That is why you see the poster first. Before you pay, we show you the finished artwork with your pet in it, and you decide whether it gets printed. If you are not happy with how it turned out, you do not have to buy it.
Cancelling before printing
If production has not started, you have the right to cancel. The exception above applies only once we have actually begun making the item — so if the poster has not reached the printer yet, we will cancel the order and refund you in full.
Email Info@wienerstudios.com as soon as you can. Production usually starts within a day, so do not wait.
If something is wrong
None of the above affects your statutory right to complain. Under the Swedish Consumer Sales Act (konsumentköplagen) you can report a fault for up to three years.
Get in touch if the poster
- arrives damaged
- has printing faults, streaks, marks or wrong colours
- is the wrong size
- shows a different artwork than the one you approved
- never arrives
How to do it: email Info@wienerstudios.com with your order number and a couple of photos of the problem. We need the photos to make the claim with the printer — without them it takes longer.
Tell us within reasonable time of noticing the fault. Two months always counts as reasonable.
What you get: a new poster, free of charge, or your money back. Your choice. You do not need to send the damaged poster back unless we ask you to.
If the artwork is not what you hoped for
The poster is printed exactly as the image you approved when ordering. So the artwork matching the preview is not a fault, even if you change your mind afterwards.
But we want you to be happy with it. If something came out plainly wrong — the wrong number of legs, a marking your pet does not have, something that simply is not your dog — get in touch anyway. We will sort it out.
Refunds
Money goes back to the payment method you used, within 14 days of us approving your claim.
Contact
Wiener Studios Company registration number 20061216-xxxx Kaprifolgatan 9 Info@wienerstudios.com